Reviews
Ronald Brown on 03/15/2026
As always, great service
Shop Reply
Ronald - Thanks for sharing. We're so blessed to have such a great team. Everyone loves what they do, and you can feel it. Having great customers who appreciate the work is an important part of that, so thank you for coming in!
Janelle Blair on 03/13/2026
Very professional and honest company
Steve Moyers on 03/12/2026
I took my Highlander in for coolant service and transmission fluid replacement service. Upon getting the car returned after the completion of the job I drove the vehicle home without inspecting it at their shop. At home, After the engine was stone cold , I found the cap off of the coolant recovery tank. I Also found the recovery tank had next to none coolant in it. Fortunately I had some Toyota coolant at home and was able to add it to the recovery tank at least to the bottom of the full mark. Also there were dirty fingerprints left on the hood and over the left front door. Other than that I was satisfied with their work. The personnel that work in the front office were very friendly and helpful.
Philip Johnson on 03/10/2026
On time, friendly and trustworthy. I really like this team.
Shop Reply
Philip - thanks for taking the time to post. You can tell our focus is on educating you as a customer. New cars are expensive, so keeping your old car longer saves you money. We think we know what you need to do with your car, but our focus is to give you want we know, so that you can make the best decision long term to protect your investment.
Dennis Foley on 03/10/2026
First rate service and professional! Highly recommended
Jim Willis on 03/06/2026
Brandon was very helpful. The work was great and on-time as usual. The price was fair and reasonable.
Shop Reply
Jim - thanks for sharing this. One of the blessings we've had as a shop is finding a team who just loves to help people. Brandon is an important part of that team, and we're grateful for the help he provides in making sure our customers understand what their cars need, why, and what options we have to get them back on the road quickly.
Christopher Ballew on 03/04/2026
Problem resurfaced but they honored their warranty
Shop Reply
Christopher - glad we hit the mark, and thanks for taking a moment to leave us a review.
Linda Sherwood on 03/04/2026
Always happy with the work on my Prius. Everyone there seems to enjoy their jobs.
Shop Reply
Linda - we've worked really hard to create a great a great place to work. The secret has been finding people who love helping customers, then just letting them do it. It means something when you can go home each day knowing you made a difference. And thank you for sharing this. It reminds the team why we do what we do.
Roy Watanabe on 03/03/2026
Quality workmanship, wonderful customer service. Appreciate the updates on work being performed & recommendations & suggestions on work needed.
Shop Reply
Roy, thanks for taking a moment to let us know. Exactly what we're working for.
Marty Bobo on 03/03/2026
Brandon, Todd, Ken, and the entire team provided outstanding customer service and timely auto maintenance. They were professional, efficient, and communicated clearly throughout the process. The work was completed quickly without sacrificing quality. Great team and excellent experience overall.
Shop Reply
Marty - Thank you so much for taking the time to let us know. We're glad to hear we were able to take care of you, and looking forward to seeing you on your next visit!
Noah Chavez on 02/27/2026
MASSIVE OIL LEAK AFTER SERVING AT THIS LOCATION CALLED FOR SERIVCE 10 DAYS AFTER OIL CHANGE OWNER SAYS THEY DONT WORK ON MERCEDES DIESEL AND WILL NOT LOOK INTO WHERE THE LEAK IS COMING FROM. BLEW A SERPENTINE BELT DUE TO LEAK. TOOK TO AN OTHER SHOP TO FIX ISSUE. NOT MAD NOT GOING TO SUE JUST WANT TRANSPARENCY SUV IS DRIVIN BY MY PREGNANT WIFE WITH 3 KIDS AND THIS PLACE MAY HAVE LEFT HER ON THE SIDE OF THE ROAD. They may or may not have broken something but after being turned away just to look at it right after getting work done just feels wrong I have an expert diesel benz tech working on it now. Just be ware.
Shop Reply
Noah - I'm so sorry about your Benz. At 20 years, it's not unusual to see issues, and if we had been the cause, we would have been happy to make it right. However: - We changed out filters, which would not have caused an oil leak. - The leak happened 10 days after we worked on the car. If the leak had been at all related, we would have expected to see an issue the next day. - When you called to ask if we would work on the car, you didn't mention any oil leak at all. This is the first time we're hearing about it. We have changed our policy not to work on diesel cars. While we can handle simple items like a filter change, it's not fair to the customer to work on a car that we can't fix if we find further issues. We do warrantee our work. On the rare occasion there is an issue, we generally catch it before the care leaves the shop, but are happy to fix it any time after.
Snowshue Cobb on 02/24/2026
Excellent! Thank youvgir checking my fender
Shop Reply
Snowshue - absolutely, and thank you for taking a moment to show your appreciation.
Marian Delfs on 02/24/2026
Friendly, professional service. The ride provided to my home and back is an exceptional service that I greatly appreciate.
Shop Reply
Marian - We strive to treat every customer like family, so glad we hit the mark. For the ride - we know not everyone has time to wait, or an easy way to get here, so happy to get you taken care of!
Theresa on 02/23/2026
Great experience.. office team was very nice and professional. Service time was very timely.
Shop Reply
Theresa - thanks for coming in. Glad we were able to get you taken care of and looking forward to your next visit!
Roosevelt on 02/06/2026
(Updated original spelling error)Had been going to Lexus dealership for service until I found Exclusively .Had front suspension upper control arms and front and rear sway bar links replaced on my 2013 Lexus LS 460 F Sport AWD I had the parts.Excellent job with installation I have 22 years Air force aircraft maintenance background and know what to look for. Meticulous attention to detail is the description I would use for the work done.Definitely wish I had been coming here from the start highest quality work comparable to Lexus dealership without the cost and you get a free ride via Lyft if needed and other amenities if wanted at Dealership you can pay for a loaner and all the add ons that go with it =way more money. My First impressions are this is where I will be taking my Lexus going forward.Highly recommend everyone take a look at these folks and save yourself substantially compared to dealerships and get Top tier quality at a reasonable rate with great customer service I might add these folks are the real deal almost impossible to find in current times
Shop Reply
Roosevelt - Thank you for taking the time to leave such a comprehensive review. It means so much more coming from another mechanic, since you understand the details. This experience is exactly what we strive for, value, excellence, and customer experience that lets you know we care about who you are. Looking forward to serving you whenever you need us.
Diane Galiej on 01/28/2026
When having an oil change on my Mercedes E Class, they noticed my front shocks were leaking. They ordered the OEM shocks for me and installed. Everything was done just as it should be.
Shop Reply
Diane - You can't beat the incredible comfort of Mercedes, and the Class E is such a fun car to drive. This is exactly the quality we strive for. Thanks for trusting us with the job and sharing your experience.
Brenda Deleon on 01/26/2026
I feel confident that i can trust your company when I bring my car for service
Shop Reply
Brenda - thanks for letting us know, and exactly what we strive for. The mechanics strive to treat every customer like family, make the same recommendations you would give your mom if she came in, and use the same parts and quality you would use to fix her car. Following that approach, we know we can be proud of every car we work on.
Patricia Bozoki on 01/23/2026
I highly recommend Exclusively Imports for all your car repairs. I have a 2015 Nissan rogue and I have been going to the dealership since I own that car. I decided to take it to Exclusively Imports . From the time I called to schedule an appointment and when I arrived, I can’t tell you the kindness and respect and how professional the gentlemen are. I am so sorry I did not find them sooner. They were able to do the repairs so much cheaper and so kind. I highly recommend them to anybody and I want to thank them for their expertise service and kindness. I will be one of your new customers forever. If I could give you 10 stars, I would give you 10 stars.
Shop Reply
Patricia - This has to be the most beautiful review ever, thank you for taking the time to share your experience. When we bought Exclusively Imports, this is exactly the service we wanted to provide. We're blessed that because of our location, we're able to keep our prices lower, so we can give customers a white glove experience and a much more affordable price. We are so blessed to get to serve customers like you. Looking forward to seeing you and that fun Rogue of yours for years to come.
Connie Nuber on 01/16/2026
They let me know when my regular service is necessary and when my car is in check it for future needs like condition of brakes and tires. Pleasant to deal with and explain why services are needed and listen to my concerns. Comfortable and clean waiting area with snacks and beverages. Provide transportation if needed.
Shop Reply
Connie - thank you for taking the time to leave this great review. This is exactly what we're striving for, making sure you have the information you need to get your car past that 300k mark (they're built for it, why not!), while trying to keep your wait as short and as comfortable as we can in the process.
Ruth Forsberg on 01/15/2026
Excellent customer service and comfortable waiting area.
Shop Reply
Ruth - thanks for taking the time to leave this. We try and keep your wait as short as possible, but you might as well be comfy and have a snack while you're waiting!
Liliana Santellano on 01/12/2026
Love Exclusive Imports. Always so friendly and fast with their service. The only place I trust for my car work and maintenance especially with high end cars like Lexus.
Shop Reply
Liliana - thank you so much for posting this and for trusting us with your Lexus (they are such great cars!). I know the team is focused on getting you taken care of quickly and making sure you have the knowledge you need if anything needs fixed.
Paketa Gray on 01/10/2026
Told my college daughter to take her 2021 BMW to Exclusively Imports and I really appreciate Ken taking time to explain the process with her! Very reputable and family oriented business!
Shop Reply
Paketa - thank you so much for trusting us with your girl. My first question to Mike when we bought Exclusively Imports was do you take care of your customers. His answer was a resounding yes! Our location allows us to keep our prices low, and our focus on education and treating every customer like family means we get to get to have the long term relationships that we love. The good news is that BMW is built to last, so if she doesn't get tired of it, it will take good care of her for years to come.
garrett martin on 01/10/2026
It's always hard to find a good shop you can trust but I'm sold with Exclusively Imports! I told my Corvette and Ken took care of me with great pricing and very quality work.
Shop Reply
Garrrett - Thank you for leaving the post and so glad you found us! The Z06 is such a fun car, with a quality built to last. Thank you for trusting us with it. We look forward to helping you protect that investment for years to come!
Alan Hall on 01/07/2026
Feel comfortable with E I handling my car’s maintenance
Shop Reply
Alan - thank you for coming in and trusting us with your car's maintenance. Synthetic oil changes are our favorite—they really do a better job protecting your engine!
Renae Colistro on 01/06/2026
I appreciate Exclusively Imports Auto Repair ! I ask a lot of questions and they are patient with me in explaining everything Great business and service from all employees I highly recommend this auto shop to all friends and family 🙂
Shop Reply
Renae, thank you for your kind words and for choosing Exclusively Imports. We believe excellent service includes taking the time to explain the "why" behind the work. We're so glad our team provided the patient, thorough service you deserve. Your high recommendation is the ultimate compliment. Thank you, and we look forward to being your auto repair shop for many miles to come!
Sue Yourishin on 01/02/2026
Excellent service and cost. Thank you!
Shop Reply
Sue - thank you for taking the time to let us know. We're so glad you felt that way. Our team is focused on finding the best solution for the best value. Lexus is such a great investment, and we want to make sure we're helping you take care of it so your car lasts the hundreds of thousands of miles it was built for!
Jack Haller on 01/02/2026
I was a customer here for 9 years with the original owners Mike & Kelly. It WAS great. I since have taken 2 of my vehicles in for repairs here. They screwed up the repairs on both vehicles and I had to have another shop actually repair the work these clowns tried to do. They couldn't even handle a simple coolant leak that they charged approx $400 for. I'm sorry but this place went downhill fast. Everything they said they did had to be redone.
Shop Reply
Jack - Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience. We never want a customer to leave unsatisfied, especially someone who's been with the shop for as long as you have. I sincerely wish you had reached out to us before taking your vehicles elsewhere. We fully stand behind our work with a 12-month warranty on all repairs, and we would have made things right at no additional cost to you. When we took over from Mike and Kelly, we committed to upholding their reputation for honesty and quality work. We still have the same great team of mechanics, and we take pride in taking care of every customer. Clearly, we fell short in your case, and for that, I apologize. If you're open to it, I’d welcome the opportunity to speak with you directly to better understand what happened and see how we can make it right. Kevin
Ron Spencer on 12/23/2025
Great team at Exclusively Imports!
Shop Reply
Ron - thanks for taking the time to let us know, and I would have to agree. We have a really great team in the office. We focus on both employees and customers feeling like family, and that's exactly what it feels like at the the moment.
Kerri Clower on 12/22/2025
The team and service is golden! Customer Service always spot on and their honesty is appreciated. Fare price for the work, service and follow through! Thank you!
Shop Reply
Kerri - so glad it was a simple battery issue and we were able to get your problem fixed so easily. Thanks for coming in!
John Smidt on 12/19/2025
All went very well.
Shop Reply
John - thanks for trusting us with your vehicle and taking the time to let us know how you're doing. It's great when it's just something simple and we can get you taken care of quickly!
Greg Kalkbrenner on 12/16/2025
I continue to have excellent service and assistance with the team at Exclusively. Recently, I requested their assistance with something loose in the undercarriage. They fixed at no charge.
Shop Reply
Greg - Thank you so much for taking the time to let us know, and glad we were able to quickly get you back on the road.
Carol Cavena on 11/22/2025
Exclusively Imports is that local shop with honest and knowledge owners with the best mechanics in town. We’ve been going there for years —our cars and truck are in regularly for maintenance/oil changes. Ken is a “Kia-guy,” having years of experience with Kia. It’s nice to have complete confidence in the work recommended for my Kia. Prices are reasonable. Waiting room is comfortable. Cars are happy when they leave. So am I.
Shop Reply
Carol - thank you so much for taking the time to leave the review. We work hard to make sure we're giving you as much information as we can about your car so you can make the right decision for you. Glad to hear when we hit the mark!
Ricardo Nunez on 11/13/2025
I brought my car in for an issue, and the team was fast, honest, and reliable — qualities that are rare these days. Exclusive has definitely earned my business from here on out
Shop Reply
Ricardo - thank you for trusting you with your car, and for taking the time to leave a review. We pride ourselves on getting you the information you need to know what needs fixed now and what can wait so you can make the best decision.
Christine Dawson on 10/30/2025
BEYOND EXCELLENT CUSTOMER SERVICE - WENT ABOVE & BEYOND FOR ME - EVEN COMPLEMENTARY LIFT TO AND BACK TO SHOP! THANK YOU VICKIE!
Jeannie Provost on 10/11/2025
New owners are awesome!! Todd provided me with a ride home my Honda was done on time at a very fair price no games being played here just nice people.
Jeannie Provost on 10/11/2025
New owners are awesome!! Todd provided me with a ride home my Honda was done on time at a very fair price no games being played here just nice people.
Jim Thurston on 10/07/2025
Big difference with new ownership. Bad info saying tires were old & rotting, they were fine, 2 were less than a year old. Was quoted for headlight assembly replacement and got it done professionally elsewhere for less than 10% of their estimate.
Jim Thurston on 10/06/2025
Big difference with new ownership. Bad info saying tires were old & rotting, they were fine, 2 were less than a year old. Was quoted for headlight assembly replacement and got it done professionally elsewhere for less than 10% of their estimate.
Shop Reply
Thank you for taking the time to leave feedback. We were very concerned to read your review and sincerely appreciate you speaking with us directly on the phone to clarify what happened. We want to address your points to provide clarity for others reading this. Regarding your visit in May, our primary concern was your safety. We found and repaired a rear locked brake caliper and severely worn rotors and brake pads, which are critical safety issues. At that time, as part of our multi-point inspection, we also noted that two of your tires were past the manufacturers date of use. As a standard safety courtesy, we always bring such issues to a customer's attention, with the recommendation to either replace or monitor them closely, especially before long trips, typically at a specialty tire shop, as we focus on mechanical repairs. Our goal was simply to ensure you were fully informed and aware of any safety concerns. It is possible the service advisor that worked with you in May used communication that may have not aligned with our established standards. This employee is also no longer employed with us. We apologize for any miscommunication or alarm this caused. Concerning the headlight assembly, we are glad you were able to get it resolved. When you called, we explained that we do not offer buffing services, as we cannot guarantee the results. You asked for a quote to replace the assembly, which we provided. Understanding that our quote for a new, warrantied OEM part was higher than you wanted, we proactively suggested a more affordable path: sourcing the part yourself and even helped you knowing what to search for on Amazon as an example. We are sorry if this felt unhelpful at the time, but we were genuinely trying to guide you toward a less expensive solution. We are disappointed that the review does not reflect this, as we specifically directed you to alternative options to save money, including the path you confirmed you ultimately took. Our philosophy is to provide honest, transparent recommendations and options, whether the work is done with us or not. We stand by the safety recommendations and transparent pricing we provided. We wish you the best with your vehicle and are always here if you need us in the future.
R Layne on 06/12/2025
These guys are great! They're honest and they don't spend any more of your money than you need. I took my car there 3 months ago and George was extremely helpful and kept me from being scammed by the dealership. They saved me $1000+!
R Layne on 06/11/2025
These guys are great! They're honest and they don't spend any more of your money than you need. I took my car there 3 months ago and George was extremely helpful and kept me from being scammed by the dealership. They saved me $1000+!
Shop Reply
We truly appreciate you taking the time to share your experience. Our primary goal is to deliver exceptional value by providing honest assessments and only recommending necessary work. Hearing that we saved you a significant amount and provided a trustworthy alternative to the dealership means the world to us. We can't wait to welcome you back!
Shelia Pennington on 05/19/2025
EXCELLENT SERVICE continues with the new ownership, which I am grateful to receive. Jorge, General Manager, went above & beyond to recommend & research other businesses that my vehicle needed service outside the scope of Exclusively Imports. They have promptly returned my calls & quickly responded when I needed an immediate check on an unusual rattle under the hood. Thankfully, the prices have remained the same as they were previously, plus, Nikki & Todd have been friendly, accommodating & professional. I miss Mike & Kelly, but have been pleasantly surprised & pleased with all levels of service. Thank you!
Shelia Pennington on 05/19/2025
EXCELLENT SERVICE continues with the new ownership, which I am grateful to receive. Jorge, General Manager, went above & beyond to recommend & research other businesses that my vehicle needed service outside the scope of Exclusively Imports. They have promptly returned my calls & quickly responded when I needed an immediate check on an unusual rattle under the hood. Thankfully, the prices have remained the same as they were previously, plus, Nikki & Todd have been friendly, accommodating & professional. I miss Mike & Kelly, but have been pleasantly surprised & pleased with all levels of service. Thank you!
Shop Reply
Thank you for this incredibly thoughtful review—it means the world to us. While we’ll always miss Mike and Kelly too, we’re so glad to hear our team have made you feel just as valued. Helping you find trusted services beyond our scope and responding quickly to your needs is exactly the standard we strive for. Most of all, we’re grateful to continue earning your trust. Looking forward to many more years of serving you with the same honesty, care, and fair pricing you’ve come to expect.
Czr S on 04/20/2025
I was lucky to find this place. So far they have only worked on my vehicle twice and I am super happy with the results. Locally owned and operated with happy employees.
Czr S on 04/20/2025
I was lucky to find this place. So far they have only worked on my vehicle twice and I am super happy with the results. Locally owned and operated with happy employees.
Shop Reply
Thank you for taking the time to share your experience! We're so glad you found us and are happy with your service so far. Creating a positive experience for both our customers and our team is at the heart of what we do. We look forward to continuing to earn your trust with every visit.
Kayla Merriman on 01/12/2025
Best place!!! Mike and Kelly are very nic3 and knowledgeable.
Nathan Seymour on 12/28/2024
Best repair shop in the greater Phoenix area
Shop Reply
Thank you so much, Nathan, for sharing your positive experience and for considering us the best repair shop in the greater Phoenix area. Your support means a lot to our team!
arthur silknitter on 06/19/2024
Wonderful shop, a shop you can trust! Good people!
Joyce Miller on 05/24/2024
We find their service and suggestions very ethical and honest. So glad we discovered this place for our cars .
Katie S. (Katiebelle) on 05/20/2024
I cannot recommend this place enough! We’ve been bringing our vehicles here and only here for four years now. I have always had trust issues with the crazy pricing on everything mechanic related. But here it feels like family - they’ve always been straightforward about what needs to be done, why, and what can wait until later; quality work/experience every time. And there’s usually a big, sweet dog to love on in the office! I only wish we could pick them up and take them with us when we move out of state. Thank you guys for always taking such great care of us! 🩷
Nadia Segura on 05/14/2024
Kelly was so sweet and helpful throughout the entire process. I would highly recommend this business to everyone. A very professional, honest, and genuine business.
Cline Davis on 04/16/2024
These guys are the best. Honestly one of the best service experiences I've ever had. The pricing is fair and so much better than the dealerships. They take care of their employees and their customers. Not only did they meet my expectations but they succeeded them at every touch point. This a a first class operation, that truly cares, and has built a great reputation by delivering the best to you at an affordable price. I'll never go back to a Lexus or Toyota dealer again. You guys rock. Thank you
Hannah Chapman on 02/27/2024
I contacted Exclusive Imports, and I dealt with Kelly, Karen and Mike and Gilbert(and you also can’t forget about Marley the friendly pup) . They were kind people who are very honest, knowledgeable, and trustworthy. I recently moved in from out of state, so I was doing research on mechanics when I received a recommendation to this establishment. I am so grateful for the work that they have done and the help that they have provided me with. I had an issue with my oil drain plug and they could have made a lot of money on me but they did the right thing by me and worked to get my drain plug out. Other mechanics have encouraged me to get whole new oil pan. Which would have costed me a lot more money. I’m so grateful for their honest opinion and above and beyond customer service. If you’re looking for a reliable, fast, honest mechanic look no further.. Exclusive Imports is where I will go and recommend everyone too!
Tony Douglas on 08/29/2023
Deceptive business practices
Shop Reply
More like deceptive employee!!!! Lied in interview saying he was an a tech but could not tell the difference between a transmission pan and oil pan. Said he had all the tools needed. Also told us he owned a shop in Ohio. I find it hard to believe with the lack of knowledge.not only were we lied to but then he was a no call no show for a week.he only worked for us for one week.I really wish him luck and hope he is honest in the next interview.
Liza Rassner on 06/14/2023
Traveling out of the country I ask them to do a safety inspection for my trip and wheel alignment, to look everything g over. Yet, I get stranded just before the border to Canada. I noticed I was having trouble starting it after the first day. I didn’t think anything of it because I had them perform a safety, check and road test, it included load testing the battery. They knew I was going across country. See invoice. See picture for what we found under the hood. It explains everything. Luckily, for me, I am still in the United States to call AAA, who doesn’t replace batteries in this remote town, only jumps starts. Luckily, I am still in the United States to call AAA, who doesn’t replace batteries in this remote town, only jumps starts. NOTE: The car has been serviced for safety every year since 2019 UPDATE: Owner took full responsibility for this, and is reimbursing us for the battery and service, which we had to pay for at an out of town dealership. We’ve been going to Exclusively Imports for years and we are pleased that he is a man of his word. He was empathetic and understanding: you won’t that get from a big corporation. We will be going back to them again.
Danzig on 03/31/2023
Great service & great prices from a Toyota certified Master Technician. Kelly and Mike are wonderful to work with, a solid peace of mind in their integrity and professionalism.
Les Gay on 03/21/2023
Recently moved to Surprise & needed a new mechanic for my Subaru. A friend recommended Exclusively Imports & I was genuinely impressed with how efficient and professional the entire staff was .... and the excellent service I experienced.
r s on 03/08/2023
Repaired a timing belt seal on our Toyota Corolla. Dropped it off before leaving for out of town. Offered better pricing than the dealer. 5 months later now, no issues.
Michael Smith on 01/03/2023
I won't take my 2003 Toyota Tacoma prerunner anywhere else. I trust Mike and Kelly. They have never given me a reason not to.
Shop Reply
Thank you so much for the kind words, we try hard to take care of all our customers as if they are family
Todd McNulty on 12/28/2022
Very impressed. Made an appointment. They were on the job immediately and had it finished quickly. Professional and personable, I highly recommend them.
Shop Reply
Well thank you Todd for your trust in us because we appreciate your business for sure!
Pearl Quast on 12/26/2022
Kindness, efficiency and good business performance has been my experience over many with Kelly and Mike!
Shop Reply
Thank you so much pearl we love you and are pleased to help you
Rbert S on 09/30/2022
Called to get an estimate. They took my number daid they would call back...and never called back... guess they just don't need the business.
Shop Reply
Not sure who this is.we call every customer back by the end of the day.all customers are important to us.please give us a call so we can help you.thank you
Carolyn Adams on 06/07/2022
It was a great experience. Great price and prompt service. Will be going back.
george grebey on 04/22/2022
ALWAYS GREAT JOB NEVER ANY RETURNS. HIGHLY RECOMMEND
Butch Medeiros on 04/18/2022
On April 4th we took our 2018 Toyota Hylander in due to a bearing noise near water pump. Mike and Kelly and the team got right on it and it turned out to be water pump bearing. They changed the water pump and put on a new belt and fluids. Their mechanics did excellent work and they are great people to work with. I will bring my Hylander here for any repairs in the future. I highly recommend Exclusive Imports and Mike and Kelly and the team.
Sunrise Blessings on 02/24/2022
Great customer service
Christopher Murphy on 02/23/2022
This garage did an assessment of my wife’s Toyota mini van. Said it needed lower control arms and motor mounts. To take the control arms off you 100% have to remove the motor mounts. Quoted $1,700 for motor mounts and $1,200 for lower control arms. Would have been over a $3,000 repair after taxes. I work on my BMW’s at home and decided I could give this repair a try myself. Took the motor mounts out. There was nothing wrong with them. I mean NOTHING!! Replaced the lower control arms because I saw the bushing were worn. Many people give this place 5 stars. Maybe because they don’t know any better. They almost got $3k off my wife on the $300 in parts it cost me. I did the repair over two days, on the ground, getting up to find a needed tool or moving the engine up and down at least a100 times. But them with their nice air tools and car lift want to charge my wife $1,700 on motor mounts they have to remove regardless whether the mounts are good or bad? Their less than 4 hours of work was going to charge my wife $3,000? Explain that? Also $90 quote on $25 worth of air filters. Many places will not charge for air filter replacement labor. Takes 10 minutes and it’s that long if you don’t know how to drop the glove box to get to the cabin filter. Nice way to treat a family with Arizona Veteran license plates. Total quote for everything was almost $4,000. As there were other services quoted. But the $3,000 is my complaint. I’m shocked to see an auto shop do this to a working family in Surprise. I still have the motor mounts I took out of the van and their quote which the woman at the desk,Kelly, just seemingly refused to give my wife item pricing for.
Shop Reply
First of all I’m sorry you felt you were taken advantage of and treated poorly. Your wife brought the Sienna in requesting a complete inspection of anything we saw that needed to be done now or in the near future. We completed the inspection and only charged $65.00 which is a half hour charge which we normally charge 1 hour for $130.00. So we sent information to your wife via text as well as email listing each job separately with cost of parts and labor. The reason for the breakdown is so you could decide which items you wanted done because none of them were urgent. If at any time we do a repair where items would overlap in labor the cost would be less. As far as saying you got parts much cheaper, I’m sure you did by purchasing after market non Toyota parts. The saying “you get what you pay for” applies with inferior parts.we pride ourselves on using all factory parts and providing the same warranty as the dealership to ensure the integrity of the vehicle remains the same. The engine mounts were noted as weak because they are hydraulic and from age and stress they sag and eventually cause vibration. Of course they are going to look ok when you remove them because there is nothing broke on them. Again they were noted as something that would need to be done whether it was now or later. The comment about taking advantage of a veteran family is completely wrong and disrespectful to say when half of our clients are veterans and they would strongly disagree with you. Not to mention we are part of a large event every year which is the Wounded Warrior foundation and donate every year, and more importantly my own father is a retired Master Chief in the Navy. So shame on you for that comment. I also told your wife that if you had any questions to feel free to call me, which of course you did not do. This looks more like you wanted our professional assessment knowing you were going to do the repairs yourself. We are brutally honest with all our customers whether it’s good or bad news. They always know they can count on our honesty. We have been in business in this same location for 18 years and have successfully kept a lot of customers safe and happy so I’m sorry you did not have the same experience. Next time maybe a phone call would be nice and we could of put the vehicle on a lift to show you and explain to you what we saw and why were recommending the repairs. In the future you could have also compared pricing to any dealership to see our pricing was not out of line like you say. You could call 10 different shops and get 10 different prices.